For Illinois CILA agencies

How we help CILA agencies get referrals, tours and applications

Families and ISC coordinators usually look an agency up online before they call. Below is what we set up for CILA agencies: the website they find, a page for coordinators, tour booking, hiring and a few things that save you time. We also keep all of it running after launch.

The examples use Kestrel Lane Community Living, a made-up agency with two homes, so you can picture your own.

When a family starts searching

Once someone is selected from PUNS, their family starts looking for a home, usually online.

We build a site that shows each of your homes and how to book a visit. If a family calls after hours or nobody can pick up, they get a text back right away instead of a voicemail.

What we set up: Your website with a page for each home, plus a text back when a call is missed.

When a coordinator is deciding

An ISC coordinator is trying to match one person to one home. The first thing they need to know is whether you can support that person.

A coordinator page lists your homes, who you can support and who you can't. Coordinators send a referral through a short form and get an automatic reply. If a referral is still open after a few days, you get a reminder to follow up. The clinical package is emailed to you directly and never passes through anything we build.

**Maple Street**4 beds · ramp and roll-in shower

What we set up: A coordinator page and a referral form with an automatic reply, plus follow-up reminders.

When a family wants to visit

Families pick a time for a tour on a booking page instead of trading calls with you. They get a reminder the day before.

We set it up on Calendly or Google Calendar, whichever you use.

A family clicks Book a tour on Kestrel Lane's site.

What we set up: Online tour booking with reminders.

When you're hiring

Applications for different roles often arrive in the same inbox as everything else, which makes them easy to miss.

We add a careers page with your open roles. Applications are filed by role in your inbox, and each applicant gets an automatic reply saying you received it.

kestrellane.org/careers

Kestrel LaneCommunity Living

Work at Kestrel Lane

We offer paid DSP training and flexible shifts.

Direct Support ProfessionalDays, overnights or weekends · Full or part time

View role

House Manager, Willow CourtFull time

View role

kestrellane.org/careers/direct-support-professional

Kestrel LaneCommunity Living

← All roles

Direct Support Professional

Full or part time · Days, overnights or weekends · Maple Street and Willow Court

You’ll support four adults in one of our homes with daily routines, meals, medication, outings and getting to work or a day program.

What you’ll do

Help residents with daily living and personal care
Give medication once you’re trained
Keep daily notes for each resident

What you need

18 or older, high school diploma or GED
Able to pass a background check
We provide the 120 hours of DSP training

Apply for this role

Kestrel Lane's careers page lists the open roles.

What we set up: A careers page, with applications filed by role.

When you want your community work seen

A lot of the community work agencies do never shows up on their website.

An events page shows upcoming events and past ones, so families and coordinators can see what you're involved in. When you post an event, it can also go out to your mailing list. Supporters can donate from the same page.

What we set up: An events page with online donations.

Every Monday morning

Census, referrals and applications are usually tracked in different places.

We send you one email every Monday morning with your census by home and the past week's new referrals and applications.

mail.google.com

Kestrel Lane weekly: week of Sept 21

Kestrel Lane <weekly@kestrellane.org>to me · Mon, Sep 21, 7:00 AM

Good morning. Here’s the week:

Maple Street	4 of 4 beds
Willow Court	3 of 4 beds, 1 open
New referrals	2 (both answered)
New applications	8 (6 DSP, 2 house manager)
Tours booked	1 (Oct 9, Willow Court)

The Monday email, as it arrives in Kestrel Lane's inbox.

What we set up: A weekly summary email.

What we don’t touch

The ICAP, clinical notes and referral packages go straight to your inbox and stay there. We don't store information about the people you serve, so no BAA is needed. If you use Therap, you keep using it.

We write your coordinator page with you, and nothing goes up until you've approved it.

How we start

We begin with a short call about how referrals, tours and hiring work at your agency today. From that and your public information, we draft your coordinator page for free. You can use it whether or not you work with us.

If you want more, we build the other pieces one at a time and maintain them after launch.

Get a free coordinator page

Not a CILA agency? See everything we set up.